Action planning focused on your real business issues
Follow-up to ensure practical application of these new skills
Outcomes:
Passion in your staff for satisfying customers
Your customers feel valued and heard
Motivated staff!
Improved internal communications and processes
Your business grows naturally....
Course Overview:
This a two day program with a one day follow-up session, to ensure that the benefits are locked in and applied in practice.
You will use a combination of techniques, which span from world-class business techniques, to some of the latest ideas in effective customer communications.
You will build a much deeper appreciation of your customers’ needs, problems and how they feel.
You will learn new skills in rescuing your customers when things go wrong.
You will ensure the voice of the customer is truly heard and acted upon.
Real change comes from learning not just 'How to' but 'Why it is important’. Our lively, interactive style makes this a real personal growth experience.
Testimonials:
Richard is a rare expert in his field... he won't let you escape reality nor miss the hard (£) or soft (people) issues. His work has a great impact. - Chairman, Teksys
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The whole course of human history may depend on a change of heart in one solitary and even humble individual - for it is in the solitary mind and soul of the individual that the battle between good and evil is waged and ultimately won or lost. - M. Scott Peck
