Action planning focused on your real business issues
Follow-up to ensure practical application of these new skills
Outcomes:
Passion in your staff for satisfying customers
Your customers feel valued and heard
Motivated staff!
Improved internal communications and processes
Your business grows naturally....
Course Overview:
This a two day program with a one day follow-up session, to ensure that the benefits are locked in and applied in practice.
You will use a combination of techniques, which span from world-class business techniques, to some of the latest ideas in effective customer communications.
You will build a much deeper appreciation of your customers’ needs, problems and how they feel.
You will learn new skills in rescuing your customers when things go wrong.
You will ensure the voice of the customer is truly heard and acted upon.
Real change comes from learning not just 'How to' but 'Why it is important’. Our lively, interactive style makes this a real personal growth experience.
Testimonials:
Richard has a depth of experience and a wealth of anecdotes which always helped me to see things differently and more clearly - Business Solutions Group Manager National Grid Wireless
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We do not grow absolutely, chronologically. We grow sometimes in one dimension, and not in another; unevenly. We grow partially. We are relative. We are mature in one realm, childish in another. The past, present, and future mingle and pull us backward, forward, or fix us in the present. We are made up of layers, cells, constellations. - Anais Nin
