What is the Crystal Process?

In essence it is a blend of three elements, and as with all blends the secret is in the mix!

• A platform of networked laptops loaded with a groupware that enables the group to work in a collaborative, creative and safe environment. This is supported by a dedicated ‘technographer’ who ensures that the hardware functions smoothly and that the software can be driven and adapted as required.
• A bespoke facilitation process that is designed specially to meet the needs of the group. This is supported by at least one highly experienced facilitator.
• The people who are brought together to resolve the problem

What does that mean to me?

• You can literally achieve a much more creative, appropriate solution in half the time
• Once the session is finished your team can leave with a complete record of the session. This can be available in:-
• Hard copy
• Electronic format, either a floppy or posted to the intra or internet
• This means that momentum is not lost and work on the project can continue
• Once the team is familiar with the way of working, members can attend over the internet
• Large numbers can be accommodate simultaneously up to 50 (and more if required)
• This is one of the few ways you can ensure that you have reached true consensus as it promotes honest expression as all input in anonymous.
• Issues are depoliticised
• Ideas go forward based on merit not personality or power

How does it work?

• The facilitator and the problem sponsor meet and agree before the session:-

  • How it will be run
  • Outputs required
  • Who needs to attend

• The technology is delivered to whatever location you have selected and set-up and run by the technographer. The laptops are sub A4 sized and very unobtrusive
• The facilitator gently guides the team through the process which enables them to:-

  • Process their ideas in parallel (simultaneously and anonymously.)
  • Build on each others ideas
  • Vote and rank ideas
  • Analyse and understand the data
  • Focus only on the areas that are in dispute (having identified both the things every one agrees on and those that are of no interest)
  • Plans actions and next steps

How can it be used?

• For project teams
• To help set or review strategies
• As a break-out session aid in big conferences
• Foe experiential learning
• Strategy setting or review
• Understanding Knowledge Management, e-Business or WAP
• Problem Solving
• Team Building
• Electronic Conferences
• Process Improvement
• Business Partnering
• Focus Groups
• Market Planning

Testimonials: Richard is a dynamic, professional and thoughtful consultant with strong client focus. - MD, Destination Innovation
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